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Frequently asked questions
Everything you need to know about sending money with Via Express. Still have a question? Message us on WhatsApp, we answer 24/7.
Call us: 0840 40 20 10How do I send money with Via Express?
You can send in four ways: at a Via Express agency, by bank transfer, online, or through our call centre. The fastest way is WhatsApp: message us, tell us the amount and destination, pay your way, and your money is on its way in minutes.
How does sending at an agency work?
Come in with a valid ID and your recipient's details. Hand over the amount you want to send, and you receive a transfer code. Share that code with your recipient so they can collect the money at a Via Express agency or partner location.
How fast does the money arrive?
Most transfers arrive in minutes. For cash pickup, your family can collect right away, or the following day depending on the destination. Bank deposits under CHF 2,000 are sent immediately; amounts above CHF 2,000 are processed within 2 working days.
How much does it cost?
Our fees are low and always shown up front, before you confirm. Compared to sending through your bank or credit card, you can save up to 90% on fees. You see the exact fee and exchange rate before you send, with no hidden charges.
Which countries can I send to?
More than 90 countries, including Brazil, the Dominican Republic, Nigeria, Portugal, Spain, Ecuador, the Philippines, Colombia, Bolivia and Belgium. Do not see yours? Message us and we will confirm in seconds.
How can my family receive the money?
Straight to a bank account, or as cash pickup at a partner location, depending on the destination country. We will help you choose what works best for your family.
How can I pay for my transfer?
By card, cash, bank deposit or bank transfer, online or at any of our agencies.
Do I need to download an app?
No. You can send entirely on WhatsApp, with no app to download. If you prefer, the free ViaExpress app is available for iOS and Android.
Do I need to register first?
To send online or by bank transfer, you register once in our system. You can do this at your nearest agency or through Poste Suisse. You always need a valid ID.
Is Via Express safe and regulated?
Yes. Via Express has operated in Switzerland since 2011, is accredited by PolyReg (the self-regulatory body supervising money transfer operators in Switzerland) and complies with Swiss anti-money-laundering regulations. Payout at destination is handled with our partner Swiss Money Corp.
Is there an offer for my first transfer?
Yes. Your first transfer comes with a special welcome condition. Message us on WhatsApp or visit an agency and we will set it up with you.
Can businesses send money too?
Yes. Via Express serves both individuals and businesses. Contact us and we will guide you through the options for your company.
How do I track my transfer or get help?
Message us on WhatsApp at +41 78 661 5093 (open 24/7) or call our call centre on 0840 40 20 10. Our multilingual team is here to help.
Still have a question?
Message us on WhatsApp, we answer 24/7. Our multilingual team is here to help.
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